Frequently Asked Questions

We accept Visa and MasterCard via our secure payment gateway. All other payments are by arrangement. 

Yes, providing you have an existing account. All account payments are subject to our credit terms and conditions.

Yes, GST is calculated on all products where applicable.

This feature is not currently available. To settle an invoice please contact us to make your payment.

The payment for online ordering is taken upon checkout of the online shopping cart.

Please fill out an online account application. Once received our customer service team will get back to you within 24 hours of lodgement of the Online account application.

To create an online account, you will first need to complete the online application form. Providing you have met our criteria for the opening of a new account, our sales administration team will get back to you within 24 hours.

In the event you have forgotten your username or password, please contact our customer service team for assistance on (08) 9351 9800.

If any of your account information and/or contact details have changed, please contact us via email or phone. To view your account information and details, login and go to My Account.

As of Wednesday, 1 April 2026, Harcher has introduced a Temporary Fuel Levy (TFL) on all customer invoices.

This follows a rapid and significant increase in fuel costs across Western Australia, driven by global supply disruptions linked to the current Iranian conflict.

We have absorbed as much of this impact as possible; however, current conditions require a temporary, transparent pass-through to maintain service consistency and reliability across our network. The TFL will be clearly identified on all invoices, reviewed weekly and adjusted, or removed, in line with fuel price movements.

You will be provided your login details via either email or by your sales representative during one of your regular sales calls.

Contact our customer service team for assistance during our work hours.

At the moment, only customers with an account can order from our website. This will soon change and our online shop will be open to all customers.

You can browse our shop without logining in, however to place an order you will need to login.

Once your order has been submitted, you will receive an order acknowledgement with a reference number. This will appear on the screen after submitting and will also be sent to you via email.

When orders have been submitted they can be re-accessed once you login.

Yes. You can use a previous order to reorder the same or adjust to suit your next order.You will first need to login to view your previous orders. 

Cancelling online orders after picking and packing will incur a restocking fee. Please contact us to discuss further.